We at Luton Airport Transfers provide a pre-booked taxi service and we pre allocate every booking to a driver in advance, for our customers to have the best experience possible. We don’t have a system where the booking is handled by the customer themselves or by a computer, we have fully trained controlling staff and customer support centers where our staff make sure that our customers are receiving the best experience whilst travelling with us as we know every passenger has different needs such as needing help with luggage, traveling with children, elderly or disabled passengers, customers needing child seats etc. Our committed controlling staff are well trained, making sure that all customer requirements are getting full filled.
However, in circumstances where a booking needs to be canceled in a short notice it can sometimes be very difficult to handle the situation with the driver who suffers the most, due to waste of fuel, time, parking charges, etc. However, our team will try their best to assist you.
If there is an event that requires a refund of payment by Luton Airport Transfers, we will make the refund back to the card, be it a credit or debit card from which the payment was made. A bank fee of Minimum £5 will be applicable on the refundable booking it may be different depending on booking amount.
The refund can take between 3-5 working days from when the refund has been processed by our team depending on how long your bank takes to process it. In order to try and avoid being un-reachable at pick up time, please make sure to include the passenger travelling contact details and not the person who is booking on behalf of them.
We may update this Terms notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at info@Luton-airporttransfer.com or by post to:
Luton-Airport Transfers